Refund and cancellation policy

This policy is part of our terms of service and applies to every payment made to Reverblunt Private Limited for Stickly.live.

Cancelling a monthly plan

Cancel from Settings → Billing at any time, or email us. Your plan keeps working until the end of the period you have already paid for, and then stops renewing. We do not pro-rate the current month on an ordinary cancellation — you keep what you paid for.

When we refund

• Seven days, no questions. If you are unhappy with a paid plan within seven days of the payment, email us and we refund it in full. This covers the first payment of a monthly plan and the Lifetime purchase.
• A charge you did not intend. A duplicate payment, a renewal after you cancelled, or a plan you did not choose — refunded in full whenever you tell us.
• We broke it. If the service is materially unavailable or we remove something a paid plan relied on, we refund the unused part of that billing period.
• Paid but not upgraded. If a payment succeeds and your plan has not changed within 24 hours, we either fix it or refund it — your choice.

When we do not refund

• Monthly periods already used, beyond the seven-day window. You can cancel to stop the next one.
• A Lifetime purchase after seven days. It is a one-time payment for permanent access and we price it on that basis.
• Rewards you have given your own users. Those are credits in your product, issued by you; we never held them and cannot return them.
• Accounts suspended for breaking the terms.

How to ask

Email support@stickly.live from the address on the account, with the payment date or the order id from Settings → Billing. No form, no retention call.

How long it takes

We respond within 2 business days and approve or decline then. An approved refund is submitted to Razorpay within 3 business days and goes back to the original payment method. Razorpay and your bank then take their own time — typically 5 to 10 business days for the money to appear, and we cannot speed that part up.

Refunds are issued in Indian rupees for the rupee amount originally charged. If your card was billed in another currency, your issuer’s exchange rate on the refund may differ from the rate on the charge, so the amount you receive can be slightly different from the amount you paid. That difference is your bank’s, not ours.

Chargebacks

Please email us before raising a dispute with your bank. A chargeback freezes the money for months and we would almost certainly have refunded you in days.

Contact

Reverblunt Private Limited, Shop No. 70, Dwarka Expy, On Main Road, Gali Number 2, Tech Chand Nagar, Sector 104, Gurugram, Haryana 122006, India · support@stickly.live